Patient Financial Navigator
1 week ago
About Fairview Health Services
Fairview Health Services is a leading healthcare provider in the Minneapolis area, committed to delivering high-quality patient care. We are currently seeking a highly skilled Patient Financial Navigator to join our team in Kasota.
Job Summary
The Patient Financial Navigator will play a vital role in ensuring seamless access to specialty medications for patients. This includes proactively investigating patient coverage benefits and financial assistance to facilitate access to medications and promote compliance. As a key member of our team, you will work closely with internal and external departments to resolve issues and answer questions, providing expert problem-solving and resource support.
Main Responsibilities
- Educate patients on their insurance prescription benefits coverage and medical assistance eligibility.
- Expedite patient access to specialty medications by identifying and resolving barriers, including prior authorizations, appeals, and order fulfillment.
- Provide exceptional service, acting as a resource for patients and other customers, and guiding them through the prescription ordering and payment processes.
- Contact insurance carriers, benefits offices, and patients to determine benefit breakdown information and eligibility status.
- Utilize various computer systems to complete required tasks and communicate with patients effectively.
- Develop expertise in managing patient benefits for various payers and therapeutic disease states.
- Understand the patient journey, support resources, and strategies to maintain ongoing patient relationships.
- Assess billing claims and investigate available third-party and/or supplementary resources for drug costs.
- Aid patients in obtaining financial assistance and coordinate care with other teams.
- Manage and follow-up on patient A/R accounts, patient outreach for payments as necessary.
Requirements
To be successful in this role, you will need:
- Two years of pharmacy technician experience.
- A Baccalaureate degree in a business or healthcare-related field or equivalent combination of education and experience.
- Registration as a Pharmacy Technician with the MN State Board of Pharmacy.
- National Technician Certification within six months of hire.
- Excellent communication and interpersonal skills, with proficiency in PC software and A/R systems.
Salary and Benefits
The estimated annual salary for this position is $63,500 - $72,000, depending on experience. Fairview Health Services offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a retirement plan and paid time off.
About the Location
Our Kasota location offers a unique and dynamic work environment, with opportunities to work with a diverse range of patients and healthcare professionals. As a Patient Financial Navigator, you will be part of a dedicated team committed to delivering exceptional patient care and improving healthcare outcomes.
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