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Senior Operations Manager

2 months ago

Mound, United States Carvana Full time
About Carvana

We're a company that's changing the way people buy cars. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own family members. To make sure our cars are in top condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching our website. We use a rigorous 150-point inspection process to verify that every vehicle meets our high standards. Our goal is to provide a no-hassle, better car buying experience for our customers.

Position Overview

The Reconditioning Operations Manager oversees multiple reconditioning lines and is responsible for ensuring that production metrics are consistently met. This role requires strong leadership and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • Oversee multiple reconditioning lines within the Inspection & Reconditioning Center (IC), planning production for a full working shift.
  • Manage facilities to meet or exceed targets in production, cost, and quality.
  • Identify bottlenecks that affect site throughput and efficiency, and develop action plans to address them.
  • Conduct weekly site performance reviews with Senior Reconditioning leadership, reporting on performance versus targets, challenges, and countermeasures.
  • Guide daily site manager huddles to establish the day's tone and priorities.
  • Aid in the execution of Continuous Improvement projects at home site and, if applicable, throughout the region/network.
  • Foster growth and development in our Reconditioning Lead and Manager populations by supporting Development Plans and providing regular competency-based feedback.
Requirements
  • Ability to maintain high volume and high-quality content in a fast-paced environment.
  • Experience leading a team of over 50 associates and a track record of developing employees.
  • Proven ability to solve urgent operational challenges through root cause analysis.
  • Excellent communication skills.
  • 8+ years of management experience either in an automotive or lean manufacturing environment.
  • Valid driver's license with a clean driving record.
  • Must be open to relocation, ideally nationwide but at minimum regionally.
  • Must be able to read, write, speak and understand English.
  • Must be at least 18 years of age.
Working Conditions

This role requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.

Ability to work variable schedule(s) as necessary.

Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.