Customer Service Representative
3 days ago
About Royal Brass and Hose
- We distribute high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success.
The Customer Service Representative plays a crucial role in ensuring customer satisfaction by processing orders correctly and meeting deadlines. They answer product and service questions, suggesting information about other products and services.
Key Responsibilities:
- Order entry: Direct entry, fax, online orders
- Answer customer and territory/account managers phone calls
- Respond to territory manager and customer questions - Provide pricing, availability, product knowledge and enter NCI parts as required
- Open order management: Review customer open orders daily
- Back-order fill management: Review, fulfill, print customer backorders daily
- Customer Credit: Process customer return authorizations and credits per company policy in a timely manner
- Dispatch: Dispatch/invoice orders in a timely manner as required
- Inventory/Control/Cycle Counting: Counting, measuring, recording as a team with other warehouse associates
- Year-end inventory: Counting, measuring, recording as a team with other warehouse associates
- Other Job Duties: Assisting in order pulling, shipping, receiving, QC, Kitting, front counter, housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes.
Requirements:
- Excellent customer service skills
- Ability to work independently and safely
- Basic computer knowledge required
- Good typing skills
- Data entry skills
- Ability to multi-task
- Detail oriented
- Good decision-making ability
- Good written and verbal skills
- Ability to work in a fast-paced environment for long periods
- Great team spirit
- Able to work alone and self-motivated
- Good math skills
- High school diploma or GED
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