Customer Service Representative

3 days ago


Kennedy Space Center, United States ROYAL Brass and Hose Full time
About Royal Brass and Hose

Established in 1949, our company has been driven by a mission to deliver exceptional service. Our team distributes high-quality mobile equipment products, including hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more.

We empower customer success through our expertise and solutions. Here's an overview of the job:

Job Purpose:
The Customer Service Representative ensures customer satisfaction by processing orders correctly and meeting deadlines. They answer product and service questions, provide information about other products, and process orders.

  • Process orders, including direct entry, fax, and online orders
  • Answer customer and territory/account managers' phone calls
  • Respond to territory manager and customer questions - Provide pricing, availability, product knowledge, and enter NCI parts as required
  • Open order management - Review customer open orders daily
  • Back-order fill management - Review, fulfill, print customer backorders daily
  • Customer Credit - Process customer return authorizations and credits per company policy in a timely manner
  • Dispatch - dispatch/invoice orders in a timely manner as required
  • Inventory/Control/Cycle Counting- Include but not limited to counting, measuring, recording as a team with other warehouse associates
  • Year-end inventory- Include but not limited to counting, measuring, recording as a team with other warehouse associates


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