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Host/Hostess - Wine Bar and Bistro

1 month ago

Skaneateles, New York, United States Mirbeau Inn & Spa Full time
Job Description

Mirbeau Inn and Spa is seeking a Host/Hostess to join our team at the Wine Bar and Bistro in our Skaneateles location.

About the Role

The Host/Hostess will be responsible for ensuring a seamless dining experience for our guests, including greeting and seating guests, taking reservations, and providing exceptional customer service.

Key Responsibilities

  • Ensure tables, silverware, and glasses are clean and properly set up.
  • Take and schedule reservations by phone and in person.
  • Greet guests, escort them to their tables, present menus, and make course recommendations upon request.
  • Ensure guests receive prompt courteous service and respond to complaints and comments or refer the responses to the Restaurant Manager.
  • Supervise service to assist servers when needed.
  • Complete the guest satisfaction cycle by thanking guests and inviting them to return with a fond farewell.
  • Ensure no section of the dining room is overlooked.
  • Check with the guest if everything is satisfactory.
  • Refill water for guests at tables.
  • Care for decoration of the dining room for special events if needed.
  • Perform any assignments as directed by the Restaurant Manager.

Requirements

This position requires a pleasant personality and neat appearance, along with excellent people, verbal, and writing skills. Prior experience in the industry is preferred.

Benefits

  • 401K with a company match.
  • Medical, Dental, Vision, and Life Insurance Plans.
  • Career advancement potential within the company.
  • Paid time off for full-time and part-time employees, along with holiday pay.
  • Employee Assistance and Anniversary programs.
  • Discounted rates for services within the Spa.
  • Work performance incentives.