Hotel Operations Assistant
4 weeks ago
We are seeking a skilled Guest Service Agent to join our team at our hotel location. The successful candidate will be responsible for providing exceptional service to guests, responding to their needs and resolving any issues that may arise during their stay. This role involves working closely with other departments within the hotel to ensure seamless delivery of services and ensuring that all guests have an enjoyable experience.
Responsibilities:
- Register guests, issue room keys, and provide information on hotel services and room locations.
- Answer phones in a prompt and courteous manner.
- Process cash and credit card transactions accurately and efficiently.
- Maintain the security of cash, credit card transactions, and guest information.
- Routinely book guest reservations for individuals and/or groups, process cancellations, revisions, and updates as needed.
- Follow seasonal demand reservation strategies to maximize revenue.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Requirements:
- High School diploma or equivalent required.
- One year of previous hotel experience, or retail customer service preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational and training abilities preferred.
Benefits:
Sonesta recognizes the importance of benefits in supporting the health and financial well-being of our employees and their families. Our comprehensive benefits package includes:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
Estimated Salary: $42,000 - $62,000 per annum
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