Customer Service Representative
1 week ago
In this role, you will be responsible for:
- Providing exceptional customer service to our members, prospective members, and guests.
- Assisting members with any questions or concerns as they check in.
- Helping to promote our Judgement Free Zone by connecting with members on the club floor.
- Resolving member concerns and escalating to a Manager as needed.
- Answering phones in a friendly manner and assisting callers with their inquiries.
- Performing membership-related functions such as sign-ups and cancellations.
- Driving sales goals through accurate retail transactions.
- Maintaining a clean and safe environment by regularly cleaning and sanitizing equipment and facilities.
Requirements
To be successful in this role, you will need:
- 6-12 months of experience in a customer service environment (preferred).
- To be at least 18 years old.
- To become CPR/AED certified (training provided by Planet Fitness).
- Basic computer proficiency.
- The ability to lift up to 50 pounds.
- The ability to walk and stand for prolonged periods of time.
- The ability to continuously talk in person or on the phone during shift.
- A willingness to occasionally encounter cleaning chemicals during shift.
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