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Equipment Rental Operations Manager
3 weeks ago
At American Rental Association, we're looking for a skilled professional to take on the role of General Manager. As the face of our company, you will be responsible for leading our team to achieve exceptional results.
About UsWe are a leading provider of equipment rental services, committed to delivering high-quality solutions to our customers. Our team is dedicated to excellence, and we're seeking someone who shares our passion for customer satisfaction and employee development.
Job Description:
- Appoint, direct, and motivate technicians to meet or exceed stated goals (hire, train, and terminate employees as needed)
- Evaluate equipment for repairs, maintenance, and safety checks
- Answer telephone and receive orders by phone
- Assist rental customers, visitors, and vendors in a polite, friendly, and professional manner
- Explain rental fees and provide information about rented items such as operation of equipment and safety features
- Resolve customer problems and answer questions
- Assist customers with the loading and unloading of equipment when necessary
- Complete rental transactions on Renterra software by performing basic tasks including checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers, preparing and processing payments
- Ensure cleanliness of shop and equipment. Keep the facility organized, stocked, and presentable
- Perform other duties as assigned
To succeed in this role, you will need:
- A high school diploma or equivalent GED is required
- Equipment rental industry experience preferred; Experience as inside sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred
- Excellent written and verbal communication skills
- Strong organizational skills and the ability to prioritize efficiently
- Attention to detail and accuracy
- Leadership aptitude, strong motivator, and negotiator
- Customer Service Aptitude
- Proficient with the Microsoft Office Suite
- Strong reasoning and problem-solving skills
- Must be able to lift/move approximately 50-70 lbs and sit or stand for long periods of time
- Strong telephone skills
- Valid driver's license and clean driving record
We offer a competitive compensation package, including a generous bonus pool after probation period. You will also have opportunities for professional growth and development within our organization.
