General Manager

4 weeks ago


Green Bay, Wisconsin, United States American Rental Association Full time

JOB DUTIES:

  • Appoints, directs, and motivates technicians to meet or exceed stated goals (hire, train and terminate employees as needed)
  • Evaluates equipment for repairs, maintenance, and safety checks
  • Answers telephone and receives orders by phone
  • Assist rental customers, visitors and vendors in a polite, friendly, and professional manner
  • Explain rental fees and provide information about rented items such as operation of equipment and safety features
  • Resolve customer problems and answer questions
  • Assist customers with the loading and unloading of equipment when necessary
  • Complete rental transactions on Renterra software by performing basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers, preparing and processing payments
  • Ensure cleanliness of shop and equipment. Keep the facility organized, stocked and presentable
  • Perform other duties as assigned

EDUCATION, SKILLS & REQUIREMENTS:

  • A high school diploma or equivalent GED is required
  • Equipment rental industry experience preferred; Experience as inside sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred
  • Excellent written and verbal communication skills
  • Strong organizational skills and the ability to prioritize efficiently
  • Attention to detail and accuracy
  • Leadership aptitude, strong motivator and negotiator
  • Customer Service Aptitude
  • Proficient with the Microsoft Office Suite
  • Strong reasoning and problem-solving skills
  • Must be able to lift/move approximately 50-70 lbs and sit or stand for long periods of time
  • Strong telephone skills
  • Valid driver's license and clean driving record

WORKING CONDITIONS:

  • This role requires constant interaction with the public
  • May have exposure to chemicals, including but not limited to gasoline, diesel fuel, oil, grease and cleaning solvents
  • Mix of indoor and outdoor work
  • Some Night / Weekend work required


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