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Client Services Analyst

2 months ago


Salem, Oregon, United States The Cincinnati Insurance Companies Full time

Job Overview

The Cincinnati Insurance Companies is seeking a dedicated Client Services Analyst within our Personal Lines Operations department. This role is pivotal in developing comprehensive test matrices and cases utilized during user acceptance testing for our PLD Diamond system.

About Us
At The Cincinnati Insurance Companies, we prioritize people and adhere to the Golden Rule in our operations. Our mission is to serve independent agents effectively, helping protect families and businesses as they navigate losses.

Key Responsibilities:

  • Analyze system requirements and documentation.
  • Create and execute test cases that require creativity and a deep understanding of the system.
  • Document any defects identified during testing.
  • Ensure resolution of identified defects.
  • Investigate system issues and challenges.
  • Analyze data and generate reports.
  • Communicate system workflows and processes effectively to users.
  • Advocate for the workflow and business interests of agents.
  • Identify and investigate trends and issues among system users.

Required Qualifications:

  • Strong technical aptitude.
  • Knowledge of personal lines insurance, including coverages and processes.
  • Proficiency in data analytics.
  • Excellent written and verbal communication skills.
  • Attention to detail.
  • Strong customer service orientation.
  • Team-oriented mindset.
  • Initiative and problem-solving skills.
  • Proficient in Microsoft Excel.
  • Familiarity with Agile/Scrum methodologies.

Educational Background:
A bachelor's degree is preferred; however, candidates with an associate's degree and relevant experience in Personal Lines insurance will also be considered.

Professional Development:
We are committed to providing exceptional service and fostering strong relationships with our independent agents. We support continuous learning and offer the necessary tools and training to help you succeed in your career.

Benefits and Perks:
We value your commitment to service excellence and offer a range of benefits and amenities to enhance your well-being and job satisfaction.

Commitment to Diversity:
We embrace a diverse workforce and provide equal employment opportunities to all qualified individuals, regardless of race, creed, color, sex, sexual orientation, religion, national origin, age, disability, or any other legally protected status.