Night Auditor

1 day ago

Wayne, New Jersey, United States Buffalo Lodging Associates Full time
Hotel Night Auditor Job Description

We are seeking a detail-oriented and customer-focused Night Auditor to join our team at Buffalo Lodging Associates. As a Night Auditor, you will be the face of our hotel during overnight hours, providing exceptional service to our guests and ensuring a smooth check-in and check-out process.

Responsibilities:
  • Greet guests and complete the check-in/check-out procedure through our Property Management System, obtaining and storing pertinent information.
  • Handle cash, credit card information, and goods at the property, maintaining accuracy and security.
  • Identify guest needs and provide relevant information about hotel services and amenities, creating a welcoming environment.
  • Respond to guest requests in a timely manner, ensuring their satisfaction.
  • Take reservations from incoming callers, inputting pertinent information into our hotel management system, and updating/cancelling reservations as requested.
  • Organize previous shifts' paperwork, close and balance all room accounts and vouchers, investigate and analyze out-of-balance situations, run trial balance reports, and perform night audit.
  • Prepare guest folios for express check-out.
About Buffalo Lodging Associates:

Buffalo Lodging Associates is a hotel management company based in Canton, MA, dedicated to true hospitality since 1996. We've built a portfolio of 50 hotels, partnering with respected brands like Marriott International, Hilton Worldwide, and more. Our team is driven to provide a best-in-class hospitality experience and operational excellence.

Requirements:
  • Customer Service experience, preferably in a hotel setting.
  • Hilton experience is a plus.
  • High School diploma or equivalent is preferred.
  • Computer knowledge, including intranet, Property Management System, WORD, and EXCEL, is strongly preferred.
  • Valid driver's license and acceptable driving history, subject to company approval.
  • Typical schedule: overnights, 11 PM-7 AM, with weekend availability needed.
What We Offer:
  • Paid weekly (every Friday).
  • Medical, Dental & Vision Insurance.
  • Competitive 401(k) Retirement Savings Plan with generous employer match.
  • Paid Vacation and Sick Time.
  • Paid Holidays.
  • Tuition Reimbursement.
  • Flexible Spending Account.
  • Company-paid Life Insurance.
  • Company-paid Short-Term Disability Insurance.
  • Long-Term Disability Insurance.
  • Employee Assistance Program.
  • Hotel Discounts - for you, your friends, and family.
  • Wellness Programs.
  • Monthly Employee Appreciation Activities & Events.
  • Learning and Development Opportunities.
  • Employee Referral Program.

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