Relief Customer Service Representative

5 days ago

Phoenix, Arizona, United States Aramark Uniform Services Full time
Job Summary

The Relief Customer Service Representative plays a vital role in building strong relationships with customers and exceeding their expectations. As a key member of our team, you will be responsible for providing exceptional customer service, meeting sales growth goals, and promoting overall route growth to enhance profitability.

Key Responsibilities
  • Safely operate a company step van to provide products and services to clients
  • Verify daily preventative maintenance of vehicle and maintain proper operator documentation
  • Manage daily route independently to ensure accurate and timely delivery of product
  • Loads/unloads product per company policies, procedures, and guidelines
  • Review invoices daily for complete and accurate information and make corrections as needed
  • Meet sales goals and promote overall route growth to enhance profitability
  • Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts
  • Assists the sales organization with the procurement of additional new business
  • Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
  • Monitor customer feedback and handle customer issues in a prompt and courteous manner
  • Take responsibility for your personal safety and watch out for the safety of others
Requirements
  • Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record
  • Customer service experience with a wide variety of consistent customer contact
  • Strong math and basic computer skills
  • Demonstrated experience selling services/products and generating new business preferred
  • Excellent customer service and verbal communication skills required
  • Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns
Working Environment

Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours.

Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching.

Education and Certifications
  • High school degree or equivalent
  • Valid Driver's License

Vestis is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

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