Lead Case Manager
2 days ago
Bethany is a leading international Christian nonprofit organization that strengthens and preserves families, supports displaced people, and finds safe, loving families for children in need. We are seeking a highly skilled and experienced Lead Case Manager to join our team.
Job Summary:The Lead Case Manager will be responsible for supervising case managers and/or case support workers, conducting home study assessments, and providing case management services to children and families. This individual will work closely with the leadership team to ensure compliance with agency, federal, and state regulatory requirements.
Key Responsibilities:- Maintain a caseload in compliance with contract terms and agency expectations.
- Facilitate the reunification process by conducting culturally sensitive home studies, assessments, referrals, and case management services.
- Complete and document all required reports, case notes, and case contacts in the appropriate database.
- Provide psychoeducational information, referrals, outreach, advocacy, and support to children and families.
- Assist with hiring, training, and supervising program staff.
- Ensure staff are equipped and trained in all ORR requirements for reuniting UC with their sponsors.
- Provide training to local staff on case management and support services.
- Ensure all case recording expectations satisfy state and agency requirements.
- Assist in onboarding new case managers and case support workers.
- Review reports to provide feedback and corrections within the defined deadline timeframe.
- Conduct individual weekly supervision with staff to ensure staff are aware of their job responsibilities.
- Provide coverage for PRS case managers and case support workers when needed.
- Create and implement new trainings for case management and case support teams as needed.
- Maintain, enhance, and develop collaborative relationships with referral sources, state and federal agencies, volunteer community agencies, and employers and individuals.
- Assist in the development, update, and maintenance of the program operating manuals.
- Review client files and partner with leadership team in assessing fidelity to policy implementation.
- Participate in peer-to-peer support opportunities within the branches for growth and sharing of innovation and case consultation within the sites.
- Keep abreast of community resources and refer families for support as needed.
- Stay abreast of agency, federal, and state regulatory requirements related to social services.
- Bachelor's Degree in Human Services, Social Work, or equivalent field of study from an accredited college with at least 3 years of relevant/progressive employment experience.
- Bilingual in Spanish/English required.
- Must possess an ability to connect with collaboratives in the community with a strong knowledge of local community social services or related agencies.
- Excellent verbal and written communication skills.
- Demonstrate leadership skills in alignment with agency and program values as well as serve as an Ideal Team Player.
- Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite.
- Demonstrate ability to work effectively on a multi-disciplinary team.
- Demonstrated clinical, therapeutic, and crisis intervention skills.
- Demonstrated experience with trauma and working with unaccompanied children and their families.
- Must be 21 years old with a valid driver's license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany.
- Pass a criminal history screen, including state and local child protection agency registries.
- Subscription to and integration of the agency Statement of Faith and Mission Statement.
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