Member Service Representative

3 weeks ago


Williston, Vermont, United States EastRise Credit Union Full time
Member Service Associate

We are seeking a highly skilled Member Service Associate to join our EastRise Credit Union team in Williston. As a key member of our branch, you will provide exceptional service to our members, ensuring their financial needs are met with efficiency, accuracy, and politeness.

Key Responsibilities:
  • Provide personalized service to members, including opening and closing accounts, issuing debit cards, and performing wire transfers.
  • Act as a branch concierge, checking in members and providing navigational assistance for online banking and mobile app.
  • Process loan applications, including VISA, personal, auto, and home equity lending.
  • Work with members to uncover their financial needs and goals through effective discovery conversations.
  • Provide coverage for the teller area as needed.
Requirements:
  • 1-3 years of similar experience required.
  • Previous customer service experience required.
  • Previous cash handling experience.
  • Previous experience with Microsoft Office required.
Benefits:
  • Competitive hourly wage: $20.43-$24.03.
  • Health, vision, and dental insurance.
  • 401K employer match.
  • Paid time off starting at 3 weeks per year, increasing with tenure.
  • Sick/personal time.
  • 11 paid holidays.
  • Short and long-term disability coverage.
  • Tuition prepayment or student debt relief.
  • Continuing education opportunities.
  • Wellness/fitness reimbursement.


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