Hospitality Room Service Staff

2 weeks ago


Houston, Texas, United States IHG Full time

Position Overview

As a key member of our team, you will be responsible for delivering and serving food and beverages directly to guests in their rooms. Your role involves setting up and presenting orders according to established standards, as well as processing customer payments in accordance with our cash and charge protocols.

Daily Responsibilities

  • Efficiently deliver food and beverages to guest rooms.
  • Set up and serve orders with attention to detail and presentation.
  • Handle payment transactions accurately.
  • Perform setup and closing tasks, including stocking service stations and preparing beverages.
  • Answer room service calls and accurately record guest orders.
  • Retrieve trays from guest rooms and hallways in a timely manner.
  • Assist with additional tasks as needed to support hotel operations.

Qualifications

To be successful in this role, candidates should possess basic literacy and numeracy skills, along with prior experience in food service and a general understanding of restaurant operations. Certifications related to alcohol awareness and food safety are required as per local regulations. Flexibility to work evenings, weekends, and holidays is essential.

Physical Requirements

This position requires the ability to lift and carry items weighing up to 50 pounds, navigate the kitchen environment, handle food items and utensils, and perform tasks that involve bending, stooping, and kneeling.

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