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Customer Service Representative

2 months ago

Hilliard Ohio, United States Massage Envy Full time
About Us

At Massage Envy, we're dedicated to helping our clients feel their best. We're a team of passionate professionals who share a commitment to delivering exceptional service and promoting total body care.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. As a Sales Associate, you'll play a key role in providing outstanding customer service, promoting our services, and helping our clients achieve their wellness goals.

Key Responsibilities:
  • Provide exceptional customer service and ensure a positive experience for all clients
  • Promote the value of Total Body Care by educating clients on new and expanded services
  • Sell the Massage Envy Wellness Program and encourage homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone outreach
Requirements:
  • High school diploma or equivalent required
  • Previous retail or sales experience preferred
  • Critical thinking and excellent math and computer skills
  • Great people skills and ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
What We Offer:
  • Competitive base pay and bonuses
  • Employer-paid telehealth and dental/vision benefits
  • Matching 401(k) up to 4.5%
  • Paid time off for full-time employees
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 30% off all products