E-Commerce Fulfillment Associate
4 days ago
This is a dynamic opportunity to join MDS Fulfillment, Inc. as an E-Commerce Fulfillment Coordinator/Client Relations. We are seeking a detail-oriented and customer-focused professional to oversee daily communications with our clients, ensuring timely completion of projects and tasks while adhering to our service level agreements.
Responsibilities:
- Manage inbound and outbound order process, including importing orders into our Warehouse Management System (WMS) and reviewing exceptions.
- Communicate effectively with warehouse staff, business development teams, and administrative personnel to monitor daily activity and provide necessary feedback to clients.
- Investigate order issues and damages, file claims with carriers as needed, and close out client complaints.
Requirements:
- High School Diploma or equivalent required; minimum 2 years' experience in e-commerce, logistics, or distribution center environment.
- Excellent verbal and written communication skills combined with a positive customer-focused attitude.
- Ability to multitask, work under pressure, and meet deadlines.
We offer a competitive salary range of $45,000 - $49,000 per year, based on location and experience. Benefits include medical insurance, 401K, and vacation/sick time starting from Day 1.
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