Current jobs related to Trolley Operator - Asheville, North Carolina - The Biltmore Company

Job Summary

The Biltmore Company is seeking a highly skilled and customer-focused Trolley Driver to join our Estate Transportation team. As a Trolley Driver, you will be responsible for providing exceptional guest service by offering gracious hospitality and information in connection with the estate transportation services.

Key Responsibilities

• Operate shuttles/trolleys between parking areas and estate destinations, ensuring timely and safe transportation of guests.
• Provide world-class guest service by anticipating guest needs with warmth and enthusiasm.
• Use two-way radio to communicate with other staff members concisely and professionally.
• Maintain a count of available parking space and cleanliness of parking areas.
• Operate all vehicles safely and comply with all safety procedures.
• Assist guests in boarding Biltmore vehicles and use proper procedures when transporting guests with mobility needs.
• Be knowledgeable about Asheville, Biltmore, and current information/events.
• Execute emergency procedures during floods, snow, and ice, bomb threats, etc.
• Complete vehicle pre and post-trip reports, as well as track maintenance and service.

Additional Responsibilities

• Maintain department equipment.
• Know specific procedures to follow when dealing with vehicle emergencies.
• Have working knowledge of all posts and other areas to which one may be assigned.
• Understand and follow all company and departmental policies and procedures.
• Assist with lost/found requests and notify Security as needed.
• May be involved with guest service recovery as needed.
• Perform additional duties as requested by department leadership.

Requirements

• Must have a North Carolina Commercial Driver's License (CDL) with a Class "P" endorsement.
• High school diploma (or GED); First Aid, CPR, AED certification preferred.
• At least one (1) year of related experience in a guest contact/service, education, or other similar field, preferably in an upscale hotel/resort/attraction environment.
• Demonstrated commitment to delivery of world-class internal/external guest service.
• Ability to quickly acquire extensive knowledge of Biltmore history, products, and services, the Asheville area, and Western North Carolina.
• Engages with guests in a sincere way and identifies opportunities to share stories, sell/cross-promote as appropriate.
• Proactive, comfortable taking initiative; ability to exercise good judgment, prioritize work, and adapt as needed.
• Outstanding interpersonal and communication skills; should be able to communicate clearly, concisely, and effectively with different audiences.
• Problem solves creatively; strong guest service recovery skills; professionally handles a variety of situations with guests, vendors, etc.
• Represents the company professionally in accordance with standards at all times.

Physical Requirements

• Must have a North Carolina Commercial Driver's License with a Class "P" endorsement and be at least 21 years of age.
• Ability to sit in all types of weather for up to twelve (10) hours per day with fluctuations in temperature and conditions.
• Ability to lift 30 to 50 pounds occasionally.
• Ability to stand, walk, and use stairs as needed to perform the essential job duties.