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Service Desk Coordinator

1 week ago


Bronx, New York, United States Pep Boys Full time
About This Opportunity
Pep Boys is seeking a highly skilled Automotive Customer Service Advisor to join our team. As a key member of our service team, you'll be responsible for delivering exceptional customer experiences and ensuring seamless vehicle services. If you have a passion for customer service, excellent communication skills, and a strong work ethic, we encourage you to apply

Responsibilities
  • Deliver exceptional customer experiences.
  • Schedule appointments and provide top-notch customer service.
  • Understand customer needs and communicate effectively.
  • Sell parts and services that enhance vehicle performance.
  • Assist with organizational and productivity aspects of the service business.
  • Perform routine express automotive services, including tire mounting, balancing, rotations, oil changes, and more.
  • Implement and execute safety procedures, ensuring adherence to standard operating procedures.
  • Maintain a safe and healthy work environment.

Requirements
  • High school diploma or equivalent required.
  • Valid driver's license.
  • One year of related experience in the automotive service environment.
  • Strong verbal communication skills.
  • Ability to work Days, Nights, Weekends, Holidays.

Estimated Salary Range
$16.00 to $18.60 per hour, based on experience and commission