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Service Desk Coordinator
1 week ago
Pep Boys is seeking a highly skilled Automotive Customer Service Advisor to join our team. As a key member of our service team, you'll be responsible for delivering exceptional customer experiences and ensuring seamless vehicle services. If you have a passion for customer service, excellent communication skills, and a strong work ethic, we encourage you to apply
Responsibilities
- Deliver exceptional customer experiences.
- Schedule appointments and provide top-notch customer service.
- Understand customer needs and communicate effectively.
- Sell parts and services that enhance vehicle performance.
- Assist with organizational and productivity aspects of the service business.
- Perform routine express automotive services, including tire mounting, balancing, rotations, oil changes, and more.
- Implement and execute safety procedures, ensuring adherence to standard operating procedures.
- Maintain a safe and healthy work environment.
Requirements
- High school diploma or equivalent required.
- Valid driver's license.
- One year of related experience in the automotive service environment.
- Strong verbal communication skills.
- Ability to work Days, Nights, Weekends, Holidays.
Estimated Salary Range
$16.00 to $18.60 per hour, based on experience and commission