Cybersecurity Success Strategist
7 days ago
About Us
UltraViolet Cyber is a pioneering unified security operations company that empowers organizations to navigate the dynamic threat landscape with confidence. Our cutting-edge security-as-code platform combines technology innovation with human expertise to deliver real-time cybersecurity solutions tailored to each client's needs.
The Role
We are seeking an exceptional leader to join our team as Vice President and Head of Customer Success. This pivotal role will drive our company's success by maximizing client retention, achieving operating margin goals, and implementing strategic initiatives. The successful candidate will oversee all aspects of our customer operations, focusing on client retention and collaboration with cross-functional teams to identify opportunities for operational improvements.
Main Responsibilities
- Drive security operations strategy and execution across the organization
- Build and grow the Customer Success function for the organization
- Maximize client retention by implementing customer-focused strategies and ensuring exceptional service delivery
- Collaborate with executive leadership to align operational objectives with overall company goals and vision
Requirements
To be successful in this role, you will need:
- Over 15 years of experience with technical security operations in leadership roles for an MSSP or in an industry
- Established experience working directly with customers that have utilized SOC, MDR, and Offensive Security services
- Proven track record of successfully maximizing client retention and achieving operational goals
- Strong strategic thinking and problem-solving skills, with the ability to analyze complex situations and develop innovative solutions
What We Offer
In return for your expertise, we offer:
- Opportunity to work directly with a growing customer base on mission-critical cybersecurity needs
- 401(k) plan with an employer match
- Medical, Dental, and Vision Insurance
- Group Term Life, Short-Term Disability, Long-Term Disability
- Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness
- Participation in the Discretionary Time Off (DTO) Program
- 11 Paid Holidays Annually
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