Senior Director of Security Operations
7 days ago
About Us
UltraViolet Cyber is a pioneering unified security operations company that delivers real-time cybersecurity solutions tailored to each client's needs. Our cutting-edge security-as-code platform combines technology innovation with human expertise to empower organizations to thrive in the ever-evolving cybersecurity landscape.
The Opportunity
We are seeking an exceptional leader to join our team as Vice President and Head of Customer Success. In this pivotal role, you will drive our company's success by maximizing client retention, achieving operating margin goals, and implementing strategic initiatives. Your extensive experience in technical security operations will enable you to effectively lead our Customer Success function and collaborate with cross-functional teams to drive operational excellence.
Main Responsibilities
- Develop and implement security operations strategy to drive business growth and client satisfaction
- Lead the Customer Success function, fostering a culture of operational excellence and continuous improvement
- Collaborate with executive leadership to align operational objectives with overall company goals and vision
- Build and maintain strong relationships with key stakeholders, including clients, vendors, and industry partners
Requirements
To excel in this role, you will need:
- Over 15 years of experience with technical security operations in leadership roles for an MSSP or in an industry
- Established experience working directly with customers that have utilized SOC, MDR, and Offensive Security services
- Proven track record of successfully maximizing client retention and achieving operational goals
- Strong strategic thinking and problem-solving skills, with the ability to analyze complex situations and develop innovative solutions
What We Offer
We provide a dynamic and supportive work environment, offering:
- Opportunity to work directly with a growing customer base on mission-critical cybersecurity needs
- 401(k) plan with an employer match
- Medical, Dental, and Vision Insurance
- Group Term Life, Short-Term Disability, Long-Term Disability
- Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness
- Participation in the Discretionary Time Off (DTO) Program
- 11 Paid Holidays Annually
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