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Hospitality Operations Manager

2 months ago

Houston, Texas, United States Agora Haus Full time

About Agora Haus and the Role of Concierge Manager

Agora Haus is a distinguished private social club that fosters a community for personal growth, connections, and meaningful contributions. Our environment sparks creativity and innovation, with core values in Community, Design, Commerce, and Hospitality. Through curated experiences, we nurture ideas and relationships, blending social interactions, cultural activities, and premier hospitality. Membership unlocks a realm of possibilities, offering a luxurious backdrop for entertainment, work, and leisure with bespoke services.

**Key Responsibilities:**

  • Lead the Concierge desk operations to deliver exceptional service and ensure high customer satisfaction.
  • Handle member inquiries and resolve issues in a timely and professional manner.
  • Organize member events and maintain relationships with vendors to provide a seamless experience.

**Ideal Candidate:**

  • Prior experience in customer service or hospitality, with a proven track record of delivering exceptional service.
  • Effective communication and interpersonal skills, with the ability to build strong relationships with members and vendors.
  • Strong organizational and multitasking abilities, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to lead a team and delegate tasks efficiently, with a focus on providing clear direction and support.
  • Passion for providing exceptional customer experiences and a commitment to delivering high-quality service.
  • Familiarity with the local area and its surroundings, with knowledge of local attractions and amenities.
  • Proficiency in Microsoft Office and reservation systems, with experience using Airbnb, VRBO, and similar platforms.
  • Spanish fluency is a plus, but not required.

This part-time position offers flexibility in hours, emphasizing the importance of client service and providing a high level of satisfaction to our members. Ideal candidates are dedicated to serving others and finding fulfillment in delivering excellent service.