Customer Service Representative
4 weeks ago
As a Customer Service Representative with Charline Espinoza - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We are looking for a customer-focused and empathetic team member who can provide policy information, assist clients with policy changes and updates, process insurance claims, and maintain accurate records of customer interactions. If you have strong communication and interpersonal skills, are detail-oriented and able to multitask, and have previous customer service experience, we encourage you to apply.
Responsibilities:
- Answer customer inquiries and provide policy information.
- Assist clients with policy changes and updates.
- Process insurance claims and follow up with clients.
- Maintain accurate records of customer interactions.
- Assist customers with claims.
- Take payments.
- Multi-line sales.
- Competitive base salary with a tiered commission structure: earn up to 10% on Property & Casualty premiums
- Licensing expenses reimbursed after the first 6 months.
- Appealing signing bonuses for pre-licensed candidates.
- Base $20 min plus commission can make as much as $35 per hour with Multiline sales.
Qualifications:
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- ECRM and Salesforce experience a plus.
- Necho Experience a Plus.
- Reliable.
- Excellent note taking skills.
- Organized.
- Empathetic to customers and able to relate.
- Effective communicator.
- Hold an active insurance license.
- Strong grasp of insurance products.
- Able to cross sale existing customers.
- Bilingual Spanish a plus.
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