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Lead Salesforce Business Analyst

2 months ago

New York, New York, United States Axiom Path Full time

Senior Salesforce Business Analyst

JOIN A VIBRANT TEAM:

Become part of an innovative organization recognized for its pioneering approach to healthcare technology solutions. This team is committed to reshaping the industry through advanced technology and a collaborative, fast-paced work culture. Backed by private equity, the company is poised for swift growth and ongoing enhancement. The team takes pride in its flexibility and responsiveness, managing multiple projects that have a significant influence on the healthcare landscape. They cherish creativity, teamwork, and a proactive attitude towards challenges, ensuring that every team member's input is appreciated and impactful.

WHAT YOU CAN EXPECT:

  • This position provides numerous opportunities for professional advancement and personal development. You will be part of a dynamic team that thrives on creativity and cooperation.
  • The organization offers a comprehensive compensation package, which includes competitive benefits and performance-based bonuses.
  • The role is primarily remote, with occasional requirements for in-person collaboration, promoting a balance between flexibility and team unity.

YOUR CONTRIBUTION:

  • Requirement Analysis: Work alongside cross-functional teams, including sales, marketing, product, and finance, to gather and document detailed Salesforce requirements, ensuring alignment with business objectives.
  • Data Integrity Enhancement: Identify and rectify data quality issues within Salesforce, including data cleansing and validation, to improve the accuracy and reliability of business information.
  • Salesforce Development: Assist in the development and enhancement of Salesforce CRM functionalities, engaging in all phases of the implementation process to support effective utilization and integration.
  • Stakeholder Communication: Serve as a bridge between business units and the IT department, translating complex business needs into actionable Salesforce solutions and facilitating effective communication across teams.
  • Agile Methodology: Apply Agile Scrum practices to manage project workflows, ensuring timely delivery of Salesforce enhancements and ongoing improvement of CRM processes.
  • Documentation and Training: Create comprehensive documentation for Salesforce requirements and processes, and provide training and support to users as necessary to encourage effective system use.

ARE YOU A SALESFORCE BUSINESS ANALYSIS EXPERT?

Qualifications:

  • At least 5 years of experience as a Business Analyst, with a minimum of 2-3 years specifically focused on Salesforce CRM projects.
  • Experience with Salesforce implementations and data management is highly preferred.

Technical Expertise:

  • Proficient in Salesforce CRM, including knowledge of Sales Cloud, Marketing Cloud, and Service Cloud functionalities.
  • Experience with JIRA and Confluence for project management and documentation is essential.

Methodological Knowledge:

  • Familiarity with Agile Scrum methodologies, with a proven ability to work effectively in an Agile environment.

Analytical Abilities:

  • Strong capability to analyze complex business requirements, identify data quality issues, and devise effective solutions.
  • Basic SQL skills are advantageous.

Communication Skills:

  • Exceptional interpersonal and communication skills, with the ability to engage and collaborate with stakeholders at all levels, including both technical and non-technical audiences.

Problem-Solving Skills:

  • Demonstrated problem-solving abilities with a proactive approach to addressing challenges and implementing enhancements.

Flexibility:

  • Ability to excel in a fast-paced, dynamic environment, with a willingness to undertake diverse tasks and contribute to a collaborative team culture.