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Salesforce Business Solutions Analyst

1 month ago

New York, New York, United States Mphasis Silverline Full time
Salesforce Business Analyst Role Overview

Silverline Company Overview:

Mphasis Silverline is a leading digital transformation solutions provider, leveraging insights gained from 10+ years of experience in the industry. We have completed thousands of Salesforce engagements across various sectors, including Media and Entertainment, Financial Services, and Healthcare. Our team guides clients through every phase of their Salesforce journey, enabling continuous value with the platform.

Silverline Value Proposition:

Silverline employees are a diverse group of global professionals passionate about creating rewarding experiences for our teams, clients, and the world we live in. Our culture of collaboration, inclusion, and career growth plays a vital role in our success.

Position Overview:

As a Business Analyst, you will function as an individual contributor, working closely with project teams to guide customers through the implementation of Salesforce solutions using Silverline's agile methodology. You will engage customer stakeholders to understand desired business outcomes and define success criteria.

Key Responsibilities:

  • Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements
  • Synthesize requirements to create clear and comprehensive user stories and solution design documentation
  • Perform fit-gap analysis between Salesforce functionality and client requirements
  • Design elegant, innovative Salesforce solutions involving configuration, data modeling, external integration, business process automation, and custom functionality
  • Draft custom development specifications and manage the delivery and testing of functionality by Development resources
  • Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
  • Develop training curriculum and deliver training sessions to solution end-users
  • Collaborate with Engagement Managers to manage projects to scope, budget, and timeline expectations

Required Qualifications:

  • BA/BS degree in Business, Computer Science, or Engineering – or equivalent work experience; MBA preferred
  • 5 (+/-) years experience as a Salesforce Business Analyst
  • 3 + years Experience working in a consulting environment
  • Multi-industry experience highly desired, including Financial Services, Insurance, Healthcare, and Life Science
  • Experience with business process definition, best practices, and reengineering
  • Experience writing user stories to capture Salesforce requirements
  • Experience with data migrations from third-party systems to Salesforce
  • Experience designing or building Salesforce integrations with 3rd-party applications
  • Understanding of key levers for B2B, B2C, hybrid business models
  • Understanding of key concepts of user-centered design and design thinking
  • Great teamwork and collaboration skills