Logistics Coordinator

4 days ago


Rancho Santa Margarita, California, United States Santa Margarita Plumbing & Air Inc Full time
Job Description

At Santa Margarita Plumbing & Air Inc, we are seeking a highly skilled and organized Dispatcher to join our team. This role requires the ability to receive emergency and non-emergency calls, prioritize tasks, and make quick decisions to ensure the proper action is taken.

Key Responsibilities
  • Receive and respond to emergency and non-emergency calls in a timely and efficient manner
  • Collect and document information from callers, including details about the situation and any relevant information
  • Prioritize calls based on the level of urgency and ensure that the most critical situations are addressed first
  • Transmit information to the appropriate person or department, ensuring that the response team is equipped to handle the situation
  • Direct response units to the appropriate location, taking into account factors such as traffic and road conditions
  • Monitor the status of the response team and ensure that they have the necessary resources to complete their tasks
  • Perform invoicing and monitoring tasks, including tracking the schedule and day-to-day jobs
  • Use radio, phone, or computer systems to send crews, vehicles, or other field units to the appropriate locations
  • Provide field units with information about orders, traffic, obstacles, and requirements
  • Enter data into computer systems and maintain logs and records of calls, activities, and other information
Requirements
  • High school diploma or equivalent
  • Previous experience as a Dispatcher or in a similar role
  • Excellent typing and data entry skills
  • Understanding of best practices and procedures for emergency response situations
  • Strong verbal and written communication skills
  • Highly organized with the ability to multitask and prioritize projects
  • Ability to work well under pressure

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