Senior Network Support Specialist

4 weeks ago

Auburn Hills, Michigan, United States PMC Full time
Job Description

PMC is seeking a highly skilled Senior Network Support Specialist to join our team. As a key member of our network operations team, you will be responsible for implementing, maintaining, and optimizing our enterprise network infrastructure.

Key Responsibilities:

  • Implement and maintain network standards and procedures to ensure the integrity and availability of our information systems data network.
  • Provide 3rd level operational network support, including the implementation of hardware and operating systems per our network policy.
  • Respond to approved business unit, developer, and administrator community requests for assistance, including project support.
  • Participate in a 24-hour on-call support for scheduled changes and to resolve data network problems/issues.
  • Monitor and maintain the health of our data network equipment, including Ethernet switches, routers, firewalls, load balancers, domain name servers, and network monitoring tools.
  • Ensure the lifecycle of our network infrastructure is maintained and optimized, from design to replacement.
  • Drive a continuous improvement process to identify opportunities to eliminate waste and improve processes within our organization.
  • Inform management of critical issues that may affect our clients or infrastructure and provide recommendations for mitigation.
  • Work with network product vendors and our Enterprise Architect and Network Team Lead to implement network improvements and new data network products and technology.
  • Troubleshoot a wide range of issues, including electronic data traffic, network security, domain name servers, network load balancing, virtual private networks, local area networks, wireless local area networks, and firewalls.
  • Analyze and understand our organization's environment and architecture, proposing solutions to meet customer requirements.
  • Audit third-party providers for compliance with our network support and implementation policies as needed.
  • Maintain required documentation for all data network activities.
  • Troubleshoot complex network issues within prescribed service levels.

Requirements:

  • Bachelor's degree in Computer Science or a related discipline.
  • Understanding of core IT concepts, including networking and access control.
  • Strong written and verbal communication skills.
  • Cisco CCNP (Routing and Switching or DataCenter) and proven experience with Cisco Networks.
  • WAN Technologies (MPLS), Routing Protocols (Deep knowledge of BGP and OSPF), and supporting technologies (e.g. BFD).
  • Experience with information security management frameworks, such as ISO 27001, ITIL, NIST 800-53, and CIS.

Preferred Qualifications:

  • Cisco CCIE Routing and Switching (Desired) / Arista ACE Palo Alto PCNSE / ZScaler ZCCA-IA / Fortinet NSE4 / Pulse PCS: Administration and Configuration.
  • 10+ years of experience designing and implementing enterprise network and security systems.
  • Experience with network automation and simulation tools, such as Ansible, Python, and GNS3.
  • Broad experience in full-stack support environments, able to troubleshoot problems affecting various operating systems.
  • 5+ years of experience implementing and managing enterprise firewalls with a focus on next-generation feature implementation.
  • End-user VPNs - SSL, ESP, host posture checking.
  • Proxies - PAC, forward, reverse, tunnel/gateway.

Basic Skills:

  • Root Cause Analysis & Problem Solving.
  • Continuous Improvement.
  • Analytical Thinking.
  • Persuasion / Motivation.
  • Customer Focus.
  • Technical Documentation.

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