Insurance Operations Specialist

5 days ago


Bowling Green, Kentucky, United States Houchens Insurance Group Full time

**Company Overview:** Houchens Insurance Group is a 100% employee-owned company with a great culture and excellent benefits. We're big on growing and celebrating the talent that we hire. Our mission is to create a positive and impactful experience for all.


**Job Summary:** We are seeking an experienced Billing and Invoicing Coordinator to join our team. As a key member of our production team, you will be responsible for ensuring efficient operations and optimal output.


**Responsibilities:*

  • Analyze and resolve billing discrepancies.
  • Maintain agency management database with current information and order corrections when necessary.
  • Document all correspondence, follow up for necessary information updates at appropriate times, and keep billing files organized and up-to-date.
  • Maintain compliance with all Commercial Lines service standards, procedures, and workflow.

**Teamwork and Determination:** This role requires working together with the team and other departments, including conferencing with the Producer to discuss execution of strategies for billing discrepancies. You will also volunteer to back up and/or assist others as needed, manage PTO to work with departmental needs, and complete special projects as requested by the Manager.


**Requirements:** To be successful in this role, you must have at least five years related insurance experience and/or training, preferably handling multi-line, large commercial accounts, or equivalent combination of education and experience. You must also hold applicable state insurance license or have the ability to obtain such within 90 days of employment.



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