Customer Service Operations Coordinator
7 hours ago
Position Overview
Aries Technology LLC seeks a highly skilled Customer Care Representative to oversee the daily operations of our casinos. This role involves providing exceptional customer service, training staff, and ensuring a seamless gaming experience.
Responsibilities- Training and Development: Conduct thorough training sessions for casino staff and management on equipment functionality and system operations.
- Event Management: Organize and execute network events, such as game rollouts and promotional activities, to enhance the overall gaming experience.
- Reporting and Communication: Prepare and submit weekly written and oral reports to CR Supervisors, detailing communication with casinos in a professional and analytical manner.
- Unit Counting: Provide accurate and up-to-date unit counts of each casino to CR Supervisors in a timely manner.
- Technical Skills: Demonstrate proficiency in MS Suite, particularly Word and Excel, to effectively manage documentation and data analysis.
- Multitasking: Exhibit the ability to multitask in a fast-paced environment with minimal supervision, prioritizing tasks and managing time efficiently.
- Relationship Building: Establish and maintain effective working relationships with casino staff and management, fostering a collaborative atmosphere.
- Bachelor's degree or equivalent required; experience in the gaming industry is highly desirable.
- Age requirement: 25 years old or above to meet gaming requirements.
- Frequent travel: 75% of the time, requiring a valid driver's license and a clear background record.
- Facility gaming license: Must be able to obtain and maintain this license.
$60,000 - $80,000 per annum (estimated salary range)
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