Customer Service Representative

2 days ago

Rego Park, New York, United States Municipal Credit Union Full time
About Us
Municipal Credit Union is a leading financial institution that has been serving its members for over 100 years. We pride ourselves on providing exceptional service and building strong relationships with our community.

Job Description
Tellers are the face of Municipal Credit Union, providing top-notch service to our members by handling routine tasks such as processing payments, accepting deposits, and handling withdrawals. They must also respond to member requests and inquiries, make recommendations about products and services, and maintain and balance cash supplies.

Responsibilities
* Adhere to MCU's policy and procedure
* Perform due diligence to mitigate risk and minimize loss
* Verify member's identity and identification prior to conducting any service on accounts within established guidelines
* Prepare journal entries as necessary
* Verify large negotiable items as required
* Achieve assigned goals and referrals
* Open, close, and secure teller terminal and CDM daily
* Accurately balance teller terminal host totals and cash drawer
* Assist with back-up work and distribution of daily work
* Accurately calculate and verify all incoming and outgoing cash
* Comply with BSA and SAR requirements
* Performs other related duties assigned by management
* Travel and work at other branch locations as required
* Work overtime as required

Requirements
* High school diploma or the equivalent required
* Minimum two years of prior banking or customer service/sales experience
* Proficiency in Microsoft Office Suite
* Excellent written and verbal communication skills
* Highly ethical
* General Math skills
* Strong organizational skills
* Detail-oriented
* Ability to function in a fast-paced and changing environment
* Excellent communication skills with ability to be concise, clear and consistent
* 2 years of experience working on a fast pace environment
* 2 years of experience delivering high customer satisfaction
* Open and desire to learn
* Able to work on a team environment.

Why You'll Thrive Here
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following:

  • You'll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve.
  • You'll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.
  • You'll act professionally and positively. Build trust, be upfront and communicate thoroughly.
  • You'll work to achieve common goals as part of ONE TEAM.
  • You'll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.
  • You'll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

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