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Customer Support Associate I

2 months ago

Westminster, Colorado, United States City of Westminster Full time
Salary: $33.13 Hourly

Location: Westminster, CO

Job Type: Temporary, Non Benefited

Department: Public Works and Utilities

Division: 23 Utilities

POSITION OVERVIEW

City Equity Statement:
The City of Westminster is committed to fostering an inclusive environment that welcomes diverse and qualified candidates. We aim to find the best individuals for our roles, emphasizing the importance of belonging and diversity in our workforce.

POSITION SUMMARY
The Customer Support Associate I - Temporary is a part-time, non-benefited role focused on delivering exceptional customer service within the Public Works and Utilities Division. This position involves processing walk-in payments and addressing customer inquiries through various channels, including phone and electronic communication.

This role is designed to last for a limited duration, and compensation will be based on the qualifications and experience of the selected candidate.

CORE VALUES AND COMPETENCIES
The City promotes a culture of enthusiasm and positivity among its employees, who are vital to achieving our mission of providing high-quality services and fostering community resilience. Our core values are represented by the acronym SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork).

KEY RESPONSIBILITIES
As a Customer Support Associate I, you will be responsible for:
  • Performing cashiering duties, including processing payments from customers for various City services.
  • Managing a high volume of customer inquiries and ensuring satisfaction through effective communication.
  • Acting as a representative of the City, maintaining professionalism and courtesy in all interactions.
  • Collaborating with team members to enhance service delivery and address customer needs.
  • Utilizing software applications to manage customer accounts and billing processes efficiently.
QUALIFICATIONS
To be considered for this position, candidates should possess:
  • A high school diploma or GED.
  • A minimum of two years of experience in Utility Billing or a related field.
  • Proficiency in Microsoft Office Suite and the ability to learn new software applications.
WORKING CONDITIONS
This role primarily involves office work, requiring the ability to manage tasks in a fast-paced environment while maintaining effective communication with colleagues and the public.

APPLICATION REQUIREMENTS
Background checks will be conducted, including employment references and criminal history. Candidates must be legally authorized to work in the United States.