Quality Assurance Manager
4 days ago
Job Title: Quality Assurance Manager
About SIRS INC
SIRS INC is committed to delivering exceptional services to individuals with disabilities.
Salary: $65,000 - $85,000 per year
Job Description:
The Quality Assurance Manager ensures that services are delivered in accordance with established standards and regulations. Key responsibilities include team support and development, case management, financial management, file management, record keeping and reporting, and public relations.
Responsibilities:
- Review progress notes and monthly summaries to ensure all activities billed are allowable according to the ISP and state service definitions.
- Review budget and plan changes. Make appropriate changes to schedules, Case Analysis, CASPer, and other tools that reflect client services.
- Review and complete approval of time and mileage sheets for accuracy.
- Monitor staffing and overtime. Implement approval system if determined to be excessive.
- Review agency financial reports and implement corrective action as required.
- Ensure Master Schedule is in place for all incoming and existing clients.
- Assure that all initial and ongoing training is completed for all staff.
- Facilitate conflict resolution among team members when appropriate, notifying VP if necessary.
- Facilitate evaluations for assigned staff.
- Assist the HR Department with recruitment and onboarding of personnel in the role of Hiring Coordinator.
- Conduct regular caseload analysis to ensure adequate staffing to meet client needs.
- Update personnel data and changes for all direct reports through agency data systems.
- Addresses performance issues with team members and consults with VP of Community Services when disciplinary action is needed according to SIRS Disciplinary Procedures and Performance Appraisal & Documentation Manual.
- After consultation and approval with the HR Director, implement appropriate termination procedures.
- Ensure team has systems in place to monitor client outcomes, quality of services, required documentation, and other regulatory requirements.
- Assure communication, consistency of service delivery, and proper training is completed.
- Operate as RCS Resource and support per scheduled rotation.
- Provide direct service for team members during unexpected emergencies to maintain continuity of service delivery.
Requirements:
- Bachelor's degree preferred.
- Experience in direct service to individuals with disabilities and supervisory experience preferred.
- Demonstrated Leadership Ability, Knowledge of Team Dynamics, Conflict Management, Planning, Personal Time Management, and Organizational Skills.
- Effective Verbal and Written Communication Skills, reliable transportation, valid driver's license, proof of insurance.
- CPR/First Aid certification prior to 1st active day on the job.
- MANDT Training Certification - SIRS will provide training.
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