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Operational Risk Management Director

2 months ago

Charlotte, North Carolina, United States City National Bank Full time
About the Role

We are seeking an experienced Operational Risk Management Director to join our team at City National Bank. As a key member of our Operational Risk Management (ORM) team, you will play a critical role in ensuring the effective management of operational risk across the organization.

Key Responsibilities
  • Develop and Oversee ORM Remediation Activities: Ensure that ORM remediation activities are executed in accordance with Issue Management governance documents and procedures.
  • Schedule and Assign Review and Challenge Work: Schedule and assign review and challenge work to team members to ensure adequate utilization of resources.
  • Provide Supervision and Direction: Provide supervision and direction to team members on ORM remediation projects from pre-planning to reporting.
  • Direct Review and Challenge of Critical Remediation Activities: Direct review and challenge of critical remediation activities in assigned coverage areas to ensure operational risk exposures associated with known control deficiencies are addressed.
  • Ensure Corrective Action Plans are Effective: Ensure that corrective action plans clearly articulate risk reduction and demonstrate an enhanced control environment with evidence of design and operating effectiveness and sustainability.
  • Interact and Partner with Senior and Executive Management: Interact and partner with senior and executive management to understand remediation plans, timelines, etc. and challenge as necessary.
  • Provide Input to Support CNB's Interactions with Regulators: Provide input to support CNB's interactions with regulators on matters relating to assigned coverage areas.
  • Develop and Implement Continuous Improvements: Develop and implement continuous improvements in process, procedure, and reporting to proactively address regulatory expectations and to align with industry practices.
  • Provide Clear and Transparent Updates: Provide clear and transparent updates on remediation progress to senior leaders and relevant GRC forums/tollgate meetings.
  • Proactively Identify Key Risks and Emerging Areas of Concern: Proactively identify key risks and emerging areas of concern to be addressed by senior leadership.
  • Contribute to the Development of Reporting: Contribute to the development of reporting, including regulator updates, management committee, and the Board.
  • Conduct Research, Analyze, and Interpret Data: Conduct research, analyze, and interpret data and information to support strategies and initiatives.
  • Build and Sustain Effective Relationships: Build and sustain effective relationships, alliances, and strategic partnerships across the 3 lines of defense and RBC to help deliver results and to ensure opportunities are identified, analyzed, and managed appropriately.
  • Lead and Execute Targeted Consultative and Advisory Engagements: Lead and execute targeted consultative and advisory engagements on effective control management practices.
  • Participate in the Delivery of Roles-Based Training and Development Activities: Participate in the delivery of roles-based training and development activities to support continuous improvements to the 2LOD review and challenge process for remediation activities and to elevate risk and control management activities across CNB.
  • Manage a Team of Professionals: Manage a team of professionals to ensure full engagement and high level of performance in meeting business objectives.
  • Cultivate and Grow Risk Talent: Cultivate and grow risk talent within the organization through coaching, mentoring, and training.
  • Recruit, Hire, and Develop Team Members: Recruit, hire, and develop team members, ensuring skills are current and knowledge gaps are addressed.
  • Participate in the Evolution of Issue Management Activities: Participate in the evolution of issue management activities and assume modified responsibilities as the journey unfolds.
  • Exhibit High Attention to Detail: Exhibit high attention to detail in identifying, aggregating, and communicating issues and control gaps to appropriate stakeholders.
  • Demonstrate Understanding of Operational Risk: Demonstrate understanding of operational risk, control testing methodologies, and related regulatory and compliance standards.
  • Contribute to Ad-Hoc Assignments/Special Projects: Contribute to ad-hoc assignments/special projects.
Requirements
  • Bachelor's Degree or Equivalent: Bachelor's degree or equivalent.
  • Minimum 10 Years of Experience: Minimum 10 years of experience in the financial services industry, with at least seven years in an operational risk management, internal audit, or compliance role.
  • Minimum 5 Years of Control Assessment and Validation Experience: Minimum 5 years of control assessment and validation experience.
  • Minimum 5 Years of Supervisory or Management Experience: Minimum 5 years of supervisory or management experience.
  • Minimum 3 Years of Leading or Supporting Cross-Functional Projects: Minimum 3 years of leading or supporting cross-functional projects.
Preferred Qualifications
  • Master's Degree and/or Certification: Master's degree and/or certification preferred.
  • Bachelor's Degree or Higher and Other Professional Qualifications: Bachelor's degree or higher and other professional qualifications such as a CPA, CA, etc.
  • Knowledge of OCC Rules and Regulations: Knowledge of OCC rules and regulations.
  • Strong Knowledge of Issue Management Practices: Strong knowledge of issue management practices with proven experience in issue management design and/or execution.
  • Strong Knowledge of Internal Control Management Practices: Strong knowledge of internal control management practices and testing methodology with proven experience in controls management design and/or execution.
  • Strong Business Knowledge of Financial Services: Strong business knowledge of financial services.
  • Strong Understanding of Risk Management/Operational Risk Management: Strong understanding of Risk Management/Operational Risk Management.
  • Ability to Work Effectively in a Cross-Functional Organization: Ability to work effectively in a cross-functional organization.
  • Ability to Balance Strategic Priorities with Tactical Actions: Ability to balance strategic priorities with tactical actions.
  • Demonstrated Experience Supporting and/or Leading Risk Projects: Demonstrated experience supporting and/or leading risk projects across multiple business lines offering a wide variety of financial services products and services.
  • Strong Interpersonal and Influencing Skills: Strong interpersonal and influencing skills and ability to interact with colleagues at all levels in a peer-like way to achieve goals without direct control over resources.
  • Strong Analytical and Complex Problem-Solving Skills: Strong analytical and complex problem-solving skills.
  • Ability to Handle Complexity and Ambiguity: Ability to handle complexity and ambiguity.
  • Proven Track Record Building Strong Relationships: Proven track record building strong relationships across multiple business functions.
  • Ability to Deal Effectively with Conflict: Ability to deal effectively with conflict.
  • Ability to Work Under Pressure: Ability to work under pressure.
  • Ability to Multi-Task and Demonstrate Flexibility: Ability to multi-task and demonstrate flexibility to change plans at short notice.
  • Ability to Communicate Effectively in Both Oral and Written Forms: Ability to communicate effectively in both oral and written forms, with all levels of staff and management.
  • Ability to Work in a Matrix Environment: Ability to work in a matrix environment.