Welcome Center Coordinator

1 week ago


Palm Desert, California, United States Oak View Group Full time
About the Role

We are seeking a highly skilled and customer-focused Welcome Center Specialist to join our team at the Berger Foundation Iceplex. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing point of sale transactions, and supporting programming activities.

Key Responsibilities
  • Provide efficient and professional guest service, ensuring a positive experience for all visitors
  • Manage point of sale transactions, including concessions, skate rentals, and program registration
  • Support programming activities, including youth hockey, adult hockey, figure skating, and in-venue events
  • Collaborate with program leaders to maximize efficiency and customer communication
  • Maintain a clean and safe facility, ensuring a high level of customer satisfaction
Requirements
  • Recreation facility or customer service front desk experience
  • Cash and sales transaction management
  • League and facility schedule management
  • Strong verbal communication skills, with the ability to present and communicate with customers
  • A high degree of personal integrity and consistently put the interests of the organization first
Preferred Qualifications
  • Experience with youth sports at the recreational and elite level
  • Understanding of event and on-ice programming
  • 2+ years work experience at an ice facility or other related sports complex
  • Experience with sports scheduling software (preferably DAYSMART)
About Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. We are committed to creating environments that reflect and celebrate the diverse communities in which we operate and serve.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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