K12 Enrollment Support Specialist

2 weeks ago


Raleigh, North Carolina, United States The UNC System Office Full time
About the Job

This scholarship specialist position plays a critical role in supporting the Division of K12 Scholarship Programs. The primary responsibilities include providing customer support, explaining complex enrollment options, managing payment processing issues, and reviewing allowable expenses.

Key Responsibilities
  1. Support the K12 call center and provide technical assistance to customers
  2. Develop and maintain content for the website, handbooks, and other public-facing documents
  3. Collaborate with stakeholders to resolve customer issues and improve program efficiency
About the UNC System Office

The UNC System Office is an equal opportunity and affirmative action employer. We value diversity and strive to create an inclusive environment that supports the growth and success of our employees.

Requirements
  • Bachelor's degree or equivalent combination of training and experience
  • Minimum one year of relevant experience working in customer service and program administration using a database system in a government setting

This position requires strong communication and problem-solving skills, as well as the ability to work independently and collaboratively as part of a team.



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