Restaurant Operations Manager

8 hours ago


Portland, Maine, United States LONG JOHN SILVER RESTAURANT Full time
Job Description

The Shift Manager plays a vital role in ensuring the smooth operation of our restaurants. As a key member of the management team, you will be responsible for leading a team of Crew Members and contributing to the overall success of our business.

Key Responsibilities
  • Service: Ensure exceptional guest satisfaction by resolving customer concerns promptly and efficiently.
  • People/Culture: Foster a positive and inclusive work environment by motivating Crew Members to perform at their best and promoting a sense of teamwork and accountability.
  • Product: Maintain high standards of food safety, quality, and presentation by ensuring all ingredients and menu items are properly stored, handled, and prepared.
  • Place: Maintain a clean, safe, and comfortable environment for guests and Crew Members by adhering to our high standards of cleanliness and organization.
  • Leadership: Provide guidance and support to Crew Members, including communicating team goals and identifying areas for new training or skill checks.
Requirements
  • Must be 18 years of age or older
  • High School Diploma or Equivalent
  • Minimum of 3 months experience performing as a Crew Member
  • Passed Shift Manager Readiness Checklist
  • Must have reliable transportation and the ability to work rotating shifts
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential requirements of the role.

  • Work for several hours in a standing position
  • Talk and hear; Communicate with Crew members and guests
  • Handle, feel and reach with arms and hands
  • Sit, climb, and balance
  • Stoop, kneel, crouch, and crawl
  • Lift and move up to 50 pounds


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