SLA Data Analyst

2 days ago


Columbia, South Carolina, United States AT&T Full time
Job Title: SLA Data Analyst

AT&T is seeking a highly skilled SLA Data Analyst to join our team. As a key member of our IT service delivery organization, you will be responsible for analyzing and interpreting complex data to inform business decisions and drive operational efficiency.

Key Responsibilities:
  • Gather, process, and analyze data to identify trends and opportunities for improvement in IT service processes and workflow
  • Develop and implement data gathering, analysis, and reporting capabilities to support service level management and process improvement activities
  • Collaborate with service managers and design and engineering teams to collect and process relevant metrics to support service level management and process improvement activities
  • Prepare periodic reports to communicate outcomes of analytic activities and identify areas for improvement
  • Perform analytics on discrepancies and issues and perform root cause analysis to identify opportunities for improvement
Requirements:
  • 2-5 years of experience in a related field, including a combination of work history and education
  • Master's degree or equivalent experience
  • 8570 Certification desired
Benefits:
  • Competitive salary range: $79,300 - $108,700
  • Medical, dental, and vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require
  • Adoption Reimbursement
  • Disability Benefits
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone

AT&T is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment. If you are a qualified candidate, please submit your application.


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