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Optical Care Specialist

2 months ago

Wyomissing, Pennsylvania, United States EssilorLuxottica Full time
Job Summary

We are seeking a highly skilled and customer-focused Eye Care Advisor to join our team at LensCrafters, a part of EssilorLuxottica. As an Eye Care Advisor, you will play a critical role in delivering exceptional patient care and ensuring a seamless experience for our customers.

Key Responsibilities
  • Provide exceptional patient care and attention to detail in all interactions
  • Deliver high-quality optometric care and ensure all patients receive the best possible experience
  • Integrate the Brand Story and execute flawless execution of the patient experience/behaviors
  • Collaborate with the doctor and retail functions to ensure seamless patient care
  • Perform pre-examination testing with accuracy and attention to detail
  • Provide coaching and guidance to patients on the care and handling of contact lenses
  • Responsible for the maintenance and disinfection of contact lens inventory
Requirements
  • High School graduate or equivalent
  • Strong customer service skills (internal and external)
  • Knowledge of current fashion trends
  • Strong communicator and listener
  • Problem-solving ability
  • Familiarity with cash register, computers, and calculators
  • Organization skills
  • Sales skills
  • Strong basic math skills
  • Knowledge of office and store merchandise
Preferred Qualifications
  • Previous experience in customer service, retail, and/or optical
  • Strong interpersonal skills
What We Offer

We offer a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.