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Guest Experience Ambassador

2 months ago

Hyannis, Massachusetts, United States Target Full time
About Target

Target is a leading retailer with a rich history of innovation and customer satisfaction. As a Fortune 50 company, we strive to deliver exceptional guest experiences through our stores, digital platforms, and services.

Job Summary

We are seeking a skilled Guest Advocate to join our team. As a Guest Advocate, you will be responsible for creating a welcoming and inclusive environment for our guests, providing exceptional customer service, and driving sales through effective product knowledge and recommendations.

Key Responsibilities
  • Guest Service
    • Create a warm and inviting atmosphere for guests, ensuring a seamless and enjoyable shopping experience.
    • Engage with guests to understand their needs and preferences, providing personalized recommendations and solutions.
    • Resolve guest concerns and issues in a timely and professional manner, ensuring guest satisfaction and loyalty.
  • Product Knowledge and Sales
    • Develop and maintain in-depth knowledge of our products and services, including features, benefits, and promotions.
    • Effectively communicate product information to guests, driving sales and increasing customer satisfaction.
    • Stay up-to-date on new products, services, and promotions, ensuring accurate and informed product recommendations.
  • Operational Excellence
    • Work efficiently to minimize guest wait times, ensuring a smooth and seamless shopping experience.
    • Maintain a clean and organized workspace, adhering to company standards and best practices.
    • Collaborate with team members to achieve sales goals, drive customer satisfaction, and maintain a positive store environment.
Requirements
  • Communication and Interpersonal Skills
    • Excellent verbal and written communication skills, with the ability to engage with guests and team members in a professional and courteous manner.
    • Strong interpersonal skills, with the ability to build rapport with guests and team members from diverse backgrounds.
  • Product Knowledge and Sales
    • Ability to develop and maintain in-depth knowledge of our products and services.
    • Effective communication skills, with the ability to clearly and concisely communicate product information to guests.
  • Operational Excellence
    • Ability to work efficiently in a fast-paced environment, minimizing guest wait times and maintaining a smooth shopping experience.
    • Strong organizational skills, with the ability to maintain a clean and organized workspace.
What We Offer

As a Guest Advocate at Target, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer competitive compensation, comprehensive benefits, and opportunities for career growth and development.