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Customer Relations Specialist

2 months ago

Orlando, Florida, United States ESI Management Full time
Position Overview

Are you passionate about engaging with clients? Do you seek a role that allows you to grow and acquire new skills? If so, you might be the ideal candidate for our team at ESI Management. We are currently in search of a committed Client Support Associate to join our diverse group of professionals.

At ESI Management, we serve as a vital link between our clients and their target markets, driving revenue through effective brand promotion and customer-focused sales strategies. Our extensive experience with clients nationwide has positioned us among the top providers in technology and communication services. Our culture is rooted in our core principles, which guide our interactions with employees, clients, and the communities we serve, influencing every aspect of our organization.

To uphold our commitment to delivering an exceptional customer experience, you will leverage your unique talents, eagerness for personal development, and customer service expertise to fulfill the following responsibilities:

  • Utilizing targeted marketing strategies to identify and pursue new sales opportunities
  • Offering clients products and solutions that enhance their daily lives
  • Managing sales orders, modifications, installation schedules, and cancellations
  • Providing product sales support to customers, fellow Client Support Associates, and our external sales team
  • Engaging in activities such as developing marketing campaigns, participating in events, and following up on client enrollments
  • Thriving in a collaborative, competitive team environment
  • Collaborating with the account management team to foster growth and retention of client accounts

Qualifications for the Client Support Associate:

  • A high school diploma or GED equivalent is required
  • 0 – 3 years of experience in customer service, sales, retail, or hospitality sectors
  • Reliable transportation is essential
  • Strong communication skills, active listening, and problem-solving abilities
  • Ability to work effectively both independently and as part of a team
  • Proficient sales and closing skills with the capability to navigate objections

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