Consumer Experience Analyst
4 weeks ago
We are seeking a highly skilled Consumer Experience Analyst to join our Consumer Operations Vital and Experience-Hub (COVE) team. The Consumer Experience Analyst will play a crucial role in real-time monitoring and analyzing the health of our consumer experiences throughout digital and service delivery journeys.
Key Responsibilities:- Analyze operational data to identify areas for process improvement, cost optimization, and provide insights rooted in enhancing the consumer experience.
- Collaborate with cross-functional teams to identify, discuss, and implement enhancements and/or process improvements.
- Actively monitor live War Room efforts, CRC trends, and tech outages that could impact the consumer experience.
- Monitor and interpret operational reports, dashboards, and performance metrics to track key impacts to the consumer experience and overall performance.
- Demonstrate readiness to interpret and understand data in a manner that can be efficiently and effectively presented to senior-level leaders.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively with cross-functional teams.
- Excellent communication and presentation skills.
- Proficiency in data analysis and interpretation.
- Experience with data visualization tools and technologies.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A recognition and reward program for outstanding performance.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status, or any other characteristic protected by law.
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Data Analyst
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