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Merchandise Associate

2 months ago

Onalaska, United States HomeGoods Full time
Job Summary

We are seeking a highly motivated and customer-focused Merchandise Associate to join our Sales Floor Team at HomeGoods. As a key member of our team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational and merchandise standards.

Key Responsibilities
  • Role model customer experience principles and philosophy, ensuring a positive and engaging experience for all customers.
  • Support and embody a positive store culture through honesty, integrity, and respect.
  • Accurately ring customer purchases/returns and count change back to customer according to established operating procedures.
  • Promote credit and loyalty programs to enhance customer loyalty and retention.
  • Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
  • Accurately process and prepare merchandise for the sales floor, adhering to company procedures and standards.
  • Initiate and participate in store recovery as needed throughout the day.
  • Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
  • Provide and accept recognition and constructive feedback.
  • Adhere to all labor laws, policies, and procedures.
  • Support and participate in store shrink reduction goals and programs.
  • Participate in safety awareness and maintain a safe environment.
Requirements
  • Possess excellent customer service skills and a strong ability to interact with customers in a positive and engaging manner.
  • Able to work a flexible schedule to support business needs and adapt to changing priorities.
  • Possess strong communication and organizational skills with attention to detail.
  • Capable of multi-tasking and responding appropriately to changes in direction or unexpected situations.
  • Able to lift heavy objects with or without reasonable accommodation.
  • Works effectively with peers and supervisors to achieve team goals and objectives.
  • Retail customer experience preferred, but not required.
Benefits

As a valued member of our team, you will be eligible for a range of benefits, including:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Those who meet service or hours requirements are also eligible for additional benefits, including:

  • 401(k) match
  • Medical/dental/vision
  • HSA
  • Health care FSA
  • Life insurance
  • Short/long term disability
  • Paid parental leave
  • Paid holidays/vacation/sick
  • Auto/home insurance discounts
  • Scholarship program
  • Adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.