**Systems Analyst 1-Support: Cloud Infrastructure Specialist**

1 day ago


Pierre, South Dakota, United States Oracle Full time
About the Role

Oracle is seeking a highly skilled **Systems Analyst 1-Support** to join our team in the Cloud Infrastructure department. As a key member of our team, you will be responsible for providing technical support and expertise to our customers and internal stakeholders.

Key Responsibilities
  • Interface with customers' IT staff to resolve moderately complex technical problems related to our Millennium Middleware and Security platform and Cloud Identity and Access Management platform.
  • Manage and maintain a backlog of tier-3 support tickets, investigating and bringing them to resolution in a timely manner.
  • Work collaboratively with partner organizations, such as operations teams and engineering teams, to resolve incidents and maintain the backlog.
  • Develop and maintain strong interpersonal skills to effectively communicate technical scenarios to non-technical stakeholders.
  • Multi-task and prioritize tasks based on changing priorities, with a focus on delivering high-quality results.
Requirements
  • At least 4 years of combined higher education and/or related work experience, including a Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or a related field.
  • U.S. Citizenship on U.S. soil is required, and the ability to receive a federal security clearance.
  • Preferred qualifications include experience with general application support, Unix/Linux commands, Windows systems troubleshooting, SQL, and relational databases.
What We Offer
  • A comprehensive benefits package, including medical, dental, and vision insurance, short-term disability, long-term disability, life insurance, and AD&D.
  • A 401(k) Savings and Investment Plan with company match, paid time off, and 11 paid holidays.
  • Opportunities for career growth and professional development, with a focus on innovation and customer satisfaction.

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