Risk Management Coordinator
1 month ago
We are seeking a detail-oriented and organized Risk Management Coordinator to oversee and coordinate all aspects of our employee injury and guest incident claims process.
Key Responsibilities:- Claims Management – Workers' Compensation:
- Handle and process all workers' compensation claims from initial report to resolution
- Investigate workplace injuries and provide guidance and support to management on corrective actions necessary to prevent future occurrences
- Maintain accurate and up-to-date records of all claims and related documentation
- Communicate effectively with employees, supervisors, healthcare providers, insurance carriers, and legal representatives to facilitate claim resolution
- Assist with return-to-work programs and light-duty assignments
- Claims Management – General Liability:
- Conduct thorough investigations of general liability claims, including gathering relevant documentation, interviewing witnesses, and reviewing incident reports
- Resolve or minimize exposure on guest incidents by conducting wellness calls to every guest reporting an incident on our premises
- Manage the claims process, including filing claims, coordinating with adjusters, and providing necessary documentation
- Maintain clear and professional communication with all parties involved in the claim process
- Prioritize claims based on urgency and complexity
- Employee Support:
- Provide guidance and support to employees throughout the workers' compensation claim process
- Track and follow up on medical appointments, follow-up care, and return-to-work programs
- Ensure employees understand their rights and responsibilities under workers' compensation laws
- Compliance and Reporting:
- Track claim progress and deadlines, ensuring compliance with federal, state, and local workers' compensation laws and regulations
- Prepare and submit required reports and documentation to regulatory agencies and insurance carriers
- Analyze incident reports, claims, and other data to identify trends or areas of concern and recommend preventive measures to reduce workplace injuries and guest incidents
- Stay informed of changes in workers' compensation laws and regulations or general liability policies and procedures
- Training and Education:
- Develop and conduct training programs for employees on workplace safety, food safety, and emergency response procedures
- Educate managers and supervisors on their roles in the workers' compensation and general liability processes
- Participate in safety committee meetings and contribute to the development of safety policies and procedures
- Risk Management:
- Collaborate with the Director of Risk Management to develop and implement risk management strategies
- Assist in special projects related to claims management, risk assessments, or process improvements as directed by the Director of Risk Management or senior leadership
- Conduct safety audits and inspections to identify and mitigate potential hazards
- Oversee day-to-day administrative tasks, including filing, data entry, and document management, ensuring that all information is accurate and up to date
- Serve as a point of contact for claimants, insureds, and other stakeholders, providing information and answering basic inquiries
- Assist in tracking the status of claims and follow up on outstanding items with internal and external parties
- Minimum 2 years of experience in risk management, safety, or a related role, preferably within the restaurant, hospitality industry, or other multi-unit decentralized environment.
- Strong knowledge of California workers' compensation laws and regulations
- Excellent organizational, time management, and problem-solving skills
- Strong written, verbal communication, presentation, and interpersonal skills
- Proficient in computer skills, including Microsoft Office Suite (Word, Excel, Power Point)
- Ability to manage multiple tasks, prioritize effectively, and work independently
- Strong attention to detail and accuracy
- Ability to handle sensitive and confidential information with discretion
- Compassionate and empathetic, demonstrating a strong ability to make decisive, prudent, and judicious decisions
- Ethical Judgment: Strong ethical judgment and integrity to ensure that risk management practices are conducted responsibly
Must be able to travel
Educational Background:Bachelor's degree in business administration, or related field preferred
Certifications:Certified Risk Management professional (CRMP) preferred
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