Risk Management Coordinator
4 weeks ago
We are seeking a detail-oriented and organized Risk Management Coordinator to oversee and coordinate all aspects of our employee injury and guest incident claims process. This role involves identifying, assessing, and mitigating risks within the restaurant operations to ensure the safety and security of guests, employees, and assets.
Key Responsibilities- Claims Management - Workers' Compensation: Handle and process all workers' compensation claims from initial report to resolution, investigate workplace injuries, and provide guidance and support to management on corrective actions necessary to prevent future occurrences.
- Claims Management - General Liability: Conduct thorough investigations of general liability claims, resolve or minimize exposure on guest incidents, and manage the claims process, including filing claims, coordinating with adjusters, and providing necessary documentation.
- Employee Support: Provide guidance and support to employees throughout the workers' compensation claim process, track and follow up on medical appointments, and ensure employees understand their rights and responsibilities under workers' compensation laws.
- Compliance and Reporting: Track claim progress and deadlines, ensure compliance with federal, state, and local workers' compensation laws and regulations, and prepare and submit required reports and documentation to regulatory agencies and insurance carriers.
- Risk Management: Collaborate with the Director of Risk Management to develop and implement risk management strategies, conduct safety audits and inspections, and oversee day-to-day administrative tasks, including filing, data entry, and document management.
- Minimum 2 years of experience in risk management, safety, or a related role, preferably within the restaurant, hospitality industry, or other multi-unit decentralized environment.
- Strong knowledge of California workers' compensation laws and regulations.
- Excellent organizational, time management, and problem-solving skills.
- Strong written, verbal communication, presentation, and interpersonal skills.
- Proficient in computer skills, including Microsoft Office Suite (Word, Excel, Power Point).
- Ability to manage multiple tasks, prioritize effectively, and work independently.
- Strong attention to detail and accuracy.
- Ability to handle sensitive and confidential information with discretion.
- Compassionate and empathetic, demonstrating a strong ability to make decisive, prudent, and judicious decisions.
- Office-based with occasional travel to restaurant locations for inspections, investigations, training sessions, or meetings as needed.
- Standard working hours with some flexibility required for handling urgent claims, special projects, or emergency situations.
- Considerable sitting/standing/walking and often lifting.
- Manual dexterity and mobility.
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