Product Transformation Strategist
3 weeks ago
Natera, a global leader in cell-free DNA (cfDNA) testing, is seeking an experienced Product Transformation Strategist
The ideal candidate will possess a strategic and visionary mindset, driving growth and operational efficiency across customer service and commercial operations teams.
About Natera
We are dedicated to making personalized genetic testing and diagnostics part of the standard of care, protecting health and enabling earlier interventions.
Ours is a diverse team of professionals from world-class institutions, united by a passion for our work and each other.
Key Responsibilities
- Develop and lead product strategies that align with Natera's mission, supporting commercial operations and delivering exceptional customer service.
- Lead a team of product managers to implement innovative solutions, driving operational efficiencies and consistent service delivery.
- Create and maintain product roadmaps, prioritizing features based on internal and external feedback.
- Collaborate with commercial operations teams to define processes and SLAs, ensuring system and process alignment.
Requirements
- Bachelor's degree in business, healthcare, or related field; entrepreneurial experience preferred.
- 10+ years of product management experience, preferably in healthcare, with a focus on customer service and complex operational processes.
- Proven track record of leading organizational transformation and driving customer service excellence.
- Strong leadership and team management skills, with cross-functional team experience.
- Excellent communication, leadership, and interpersonal skills.
- Strong analytical and problem-solving skills, using data to drive product decisions.
What We Offer
- Competitive salary: $185,600 - $239,950 USD per year.
- Comprehensive benefits package, including medical, dental, vision, life, and disability plans.
- Pregnancy and baby bonding leave, 401(k) benefits, commuter benefits, and more.
Above all, we value diversity and inclusivity
Natera is proud to be an Equal Opportunity Employer, committed to creating a workplace environment that welcomes people from different backgrounds and perspectives.
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