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Insurance Underwriting Support Specialist

2 months ago

Fort Lauderdale, Florida, United States Universal Insurance Holdings Full time
Overview of the Role

Become a vital part of a dedicated team that prioritizes your rights and responsibilities. Stay informed about your entitlements and obligations by exploring essential topics such as:
  • Employment Eligibility (e-Verify): English & Spanish
  • Right to Work: English / Spanish
Experience the fulfillment of working in an organization where employees are genuinely passionate about their roles.

Key Responsibilities

In this dynamic position, you will engage proactively with agents to provide outstanding service, effectively managing inquiries and concerns. As an Underwriting Assistant, your responsibilities will include processing new business applications, assessing eligibility, and overseeing policy adjustments for both new and existing accounts. This role offers the chance to interact with agents, ensuring their satisfaction while showcasing our extensive range of products and services.

  • Proactively address inquiries related to various products and services.
  • Deliver timely and professional responses to both calls and written communications from agents and customers.
  • Manage time efficiently to meet departmental service level goals, enhancing overall customer satisfaction.
  • Process endorsements and policy modifications across all states, with a particular focus on HO-4 programs.
  • Facilitate smooth payment processing for both new and existing accounts.
  • Provide exceptional customer service by promptly resolving issues to meet the satisfaction of agents and insured parties.
  • Maintain accurate records of calls and policy transactions.
  • Utilize experience and judgment to make informed decisions.
  • Consistently meet daily targets to contribute to team success.
  • Ensure punctual attendance to support seamless operations.
  • Adhere to policies and procedures outlined in the employee manual.
  • Take on additional tasks as assigned to support departmental objectives.
Essential Qualifications and Skills
  • Thorough understanding of UPCIC manuals, guidelines, policies, and procedures.
  • Proven track record of outstanding evaluations.
  • Excellent attendance history, reflecting commitment to the role.
  • Proficient in reading, writing, typing, and computing.
  • Approach tasks with creativity and flexibility, demonstrating innovation and adaptability.
  • Recognize the significance of exceptional customer service.
  • Strong interpersonal and communication skills, fostering positive relationships.
  • Able to manage multiple tasks simultaneously while maintaining efficiency and accuracy.
  • Familiarity with Microsoft Office tools such as Word, Excel, and Outlook.
  • Florida Insurance Licensure: 20-44 or 2-20.
This job description outlines the primary functions of the role and is not an exhaustive list of duties or responsibilities. Tasks and responsibilities may evolve, and the employee is expected to perform other duties as assigned.

Benefits Offered
  • Leading medical, dental, and vision insurance plans in the industry.
  • 401(k) Retirement Plan with a 100% company match on up to 5% of compensation (match is fully vested immediately).
  • Generous Paid Time Off (PTO) policy.
  • Eligibility for performance-based bonuses.