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Experienced Customer Service Specialist
2 months ago
Position Overview
The Senior Client Relations Associate is pivotal in delivering exceptional customer service by addressing inquiries related to product offerings, services, and concerns. This role demands comprehensive knowledge of a vast array of products and catalogues.
Key Responsibilities
- Respond to customer inquiries and requests for orders and quotes through various communication channels, ensuring adherence to departmental service standards.
- Deliver personalized customer service to assigned accounts, managing account activities such as order tracking, data analysis, and follow-up.
- Resolve customer issues, including the processing of credit adjustments as necessary.
- Investigate order discrepancies, mediate conflicts, and develop standard operating procedures for effective long-term solutions.
- Handle escalated customer inquiries with professionalism and efficiency.
- Research and recommend alternative products to enhance customer satisfaction and drive sales.
- Utilize a computerized system for tracking and troubleshooting customer interactions.
- Apply in-depth product knowledge to address specialized inquiries.
- Provide training and mentorship to new team members as required.
- Assist in systems testing and evaluation.
Work Environment
This position is primarily based in a comfortable indoor setting, with minimal exposure to unpleasant conditions. The role involves sitting for extended periods, with occasional opportunities for movement.
Qualifications
A technical certification or associate degree may be preferred in certain areas. Candidates should possess 5-7 years of relevant experience in customer service or a related field.
Equal Opportunity Employer
HD Supply is committed to fostering a diverse and inclusive workplace. We consider qualified candidates for employment without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, protected veteran or disability status, or any other factor prohibited by law.
