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Customer Service Representative

2 months ago

Rexburg, Idaho, United States AvantGuard Monitoring Centers Full time
Job Description

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at AvantGuard Monitoring Centers. As a Customer Service Representative, you will be responsible for processing alarm signals, dispatching authorities, and providing exceptional customer service to our subscribers.

Key Responsibilities:

  • Process alarm signals quickly and accurately, managing stressful situations with professionalism.
  • Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
  • Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
  • Accurately document all responses for the alarm on the computer.
  • Learn and use new software to complete multiple tasks.
  • Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.

Requirements:

  • Must be 18 years of age or older with a high school diploma or GED.
  • Prior customer service experience preferred.
  • Ability to type a minimum of 40 wpm.
  • We are a 24/7 business to protect our subscribers. To ensure each team member gets schedule flexibility, you must be willing to work every other weekend (Saturday and Sunday). You also must be willing to work holidays.
  • Must be able to work the shift you are assigned to when hired for at least 6 months.
  • Ability to make a 6 month commitment to work here.
  • Must be able to pass a 2 week fully-paid training class.
  • Must be able to pass a pre-employment drug test and background check.

What We Offer:

  • Flexible scheduling with days, swings, and graves shifts.
  • Growth opportunities with a rapidly expanding company.
  • Part-Time hours/week.
  • Starting pay $14.50/hour with the ability to make up to $15.00/hour after you're fully trained.
  • Graves starting pay $15.50/hour with the ability to make up to $16.00/hour after you're fully trained.
  • Tuition reimbursement up to $1,000+/year.
  • Free mental health assistance & 401k match for all employees.
  • A FUN team environment with company parties, weekly pay days, professional development, and more.