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Orlando, Florida, United States Vaco Full time

Job Summary:

Vaco is seeking a highly skilled Telecom Operations Specialist to join our team. As a key member of our customer service team, you will be responsible for ensuring an efficient and effective customer service operation relating to the order management process.

Key Responsibilities:

  • Provide exceptional customer service to clients through accurate and professional communication.
  • Process a high volume of calls, codes, and trauma calls quickly and accurately.
  • Monitor alarm systems to notify personnel of active alarms and dispatch appropriate personnel as needed.
  • Operate specialized computer systems to facilitate the rapid processing of messages, work orders, and service requests.
  • Read, interpret, and follow processes, policies, and procedures to ensure compliance.
  • Deliver pages to physicians, on-call personnel, and other employees as needed.
  • Familiar with HICS and able to function during emergency situations.
  • Initiate overhead pages accurately and professionally.
  • Maintain flexibility in work schedule to meet the needs of the departments 24/7 operations.
  • Maintain reasonably regular, punctual attendance consistent with company policies.
  • Maintain compliance with all policies and procedures.

Requirements:

  • Ability to read, interpret, and follow processes, policies, and procedures.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Ability to maintain confidentiality and handle sensitive information.
  • Ability to work effectively in a team environment.
  • Ability to adapt to changing situations and priorities.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.